Senior Voice Solution Specialist

Return to the list of available jobs

Department: Engineering
Job Location: Westlake, OH
Posting Date: 6/24/2010

Job Summary

Our Senior Voice Solution Specialist is a technical expert on delivering Cisco-based Unified Communications (IP Telephony) services to our clients. This includes working within the structure of LOGOS’ methodology, the Exchange Zone, to assist in the definition of requirements, designing systems, staging equipment, testing the configuration, deploying the solution, and supporting the resulting system.

The tasks associated with these phases cover the full client lifecycle from pre-sales activities (Scope definition, Bill of Material creation, RFP responses), through quoting, implementation, and on-going environment support. While the amount of time spent in each area will vary based on demands of the business, the general focus of Senior Voice Solution Specialists is as follows:

- Pre-Sales – 10-20%

- Implementation / Delivery – 60-80%

- Support – 10-20%

Senior Voice Solution Specialists are experts within their chosen technological focus areas. As such, Senior Solution Specialists serve as technical leaders on projects overseeing the implementation of designs, resolving complicated issues, and tackling challenging troubleshooting challenges. They will also direct the technical activities of other team members within the scope of a project.

Job Requirements

- At least five (5) years within the IT industry

- Three to five years of experience in a hands-on technology environment to include Cisco hardware implementations. Prior experience within a consulting environment is a plus

- Candidate should have a strong working knowledge of Cisco Unified Communications Manager, Unity, Unity Connection, Unified Contact Center Express, Emergency Responder, SRST, Call Manager Express, and other related products.

- Candidate should be proficient with QoS, LAN/WAN technologies, Voice gateway configurations (MGCP, H323, SIP, SCCP)

- Candidate should possess a strong knowledge of voice systems, either TDM or IP based

- CCNA Voice or CCDA are required. CCVP or CCIE Voice are a plus

- Strong troubleshooting and problem solving skills

- Excellent organizational skills

- Ability to speak effectively in front of small, medium, and large groups

- Ability to multi-task in a fast paced work environment

- Working knowledge of Microsoft Office

- Candidate must have a valid driver’s license, insurance, and vehicle

Return to the list of available jobs